Refund policy

Return and Refund Policy

At Stylus Shades, we strive to ensure you love your sunglasses. If you're not completely satisfied with your purchase, we're here to help! Please read our Return and Refund Policy below:

1. Returns

We accept returns for unused and unworn sunglasses within 30 days of the purchase date. To be eligible for a return, the item must meet the following conditions:

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at stylusshades.contact@gmail.com. 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at stylusshades.contact@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at stylusshades.contact@gmail.com

    The sunglasses are in their original, undamaged packaging.

  • The sunglasses have not been worn or altered in any way.

  • The return is initiated within 30 days from the delivery date.

2. Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

  • Sunglasses that have been worn, used, or damaged.

  • Custom or personalized sunglasses.

3. How to Return Your Sunglasses

To start a return, please follow these steps:

  1. Contact our customer service team at Stylusshades.contact@gmail.com  with your order number and the reason for your return.

  2. Our team will provide you with a return authorization (RA) number and instructions on how to return your sunglasses.

  3. Pack the sunglasses securely in their original packaging and include a copy of the order receipt.

  4. Ship the sunglasses to the address provided by our team. You are responsible for return shipping costs, unless the item was damaged or defective upon arrival.

4. Refunds

Once we receive and inspect your returned sunglasses, we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Important Note: Shipping fees are non-refundable.

5. Exchanges

If you'd like to exchange your sunglasses for a different style or size, please follow the return process and place a new order for the replacement item. We recommend contacting our customer service team to ensure the item you want is available before returning your original purchase.

6. Damaged or Defective Items

If you receive damaged or defective sunglasses, please contact our customer service team within 7 days of receiving the item. We will offer you a replacement or full refund for the defective sunglasses at no extra cost.

7. Late Returns

Any returns made outside of the 30-day return window will not be accepted.

8. Contact Us

If you have any questions or need assistance with a return or refund, please don't hesitate to reach out to our customer service team at Stylusshades.contact@gmail.com We're happy to help!

Thank you for shopping with Stylus Shades